Read what our customers are saying about us

We never forget that who we insure is as important as what we insure. That is why we ask our customers to rate their overall satisfaction so you can hear what other small business owners are saying about their experience with Hiscox.

The reviews are collected and managed for Hiscox by ServiceTick an independent third party, asking every customer; "How satisfied are you with the service you've received from Hiscox today?" You'll find good and bad reviews here so read on to see what our customers are saying about us:

Extremely Satisfied!
May 8, 2012

"The agent was able to communicate quickly, effectively and in good English. I was able to get through the process relatively quickly and insured in a short time."

Satisfied!
May 7, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 7, 2012

"“Very professional. Cindy was very professional, very helpful, and very knowledgable."

Extremely Satisfied!
May 7, 2012

"Well, very prompt service, thank you."

Extremely Satisfied!
May 7, 2012

"Outstanding customer service."

Extremely Satisfied!
May 7, 2012

"I found your online system very easy to use. Your explanations were very good, it was easy to navigate, and easy to read, which is something that I found on other websites. Also, your customer representative is so nice and so thorough... and didn't pressure us into getting coverage that we didn't need. So, it was really the service that we needed. Thank you so much."

Extremely Satisfied!
May 7, 2012

"It was fast service, well communicated and a very easy transaction."

Extremely Satisfied!
May 7, 2012

This customer did not leave any additional comments.

Satisfied!
May 7, 2012

"This customer did not leave any additional comments."

Extremely Satisfied!
May 7, 2012

"Cindy was responsive to my needs."

Extremely Satisfied!
May 7, 2012

"The customer rep did an excellent job explaining the options of the products and what was actually needed for coverage. She did not press it to try to sell me the product. She accepted what I wanted to do and I continued to move forward to get the policy."

Extremely Satisfied!
May 7, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 7, 2012

"I got a call back immediately, almost... or an email I should say. When I asked for a quote online, I was given information in an expedited way. It was very clear and your rate was competitive. There is really nothing else to say."

Extremely Satisfied!
May 5, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

"Linda was very pleasant, answered all my questions and was very thorough."

Extremely Satisfied!
May 4, 2012

"Today, I was helped by Cindy. She clearly explained all the pros and cons of different policies and helped me decide on two policies that I have taken. So, I am completely satisfied today."

Extremely Satisfied!
May 4, 2012

"Effective and straight to the point."

Extremely Satisfied!
May 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

"It's very satisfying working with Linda. She was very responsive, articulate and she explained things really well. So, I give her an A+."

Extremely Satisfied!
May 4, 2012

"I dealt with Cindy. Her questions were right on and she definitely seemed to have the knowledge of what my needs were. I was very pleased."

Extremely Satisfied!
May 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

"Cindy was extremely helpful and answered all of my questions."

Extremely Satisfied!
May 4, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 4, 2012

"I found Hiscox on the internet and I was able to get a policy in a very short period of time; one that was right for my budget and right for my business. The 2 people I dealt with on the phone were extremely pleasant, knowledgeable and very, very helpful and friendly. So I have nothing but good things to say about Hiscox."

Extremely Satisfied!
May 4, 2012

"The service was very efficient. Thank you."

Extremely Satisfied!
May 4, 2012

"The website was easy to navigate and get what I needed. It was great to be able to do it all online at any hour and get my documents within a few hours."

Extremely Satisfied!
May 4, 2012

"Everything was good so far."

Extremely Satisfied!
May 4, 2012

"It was a very good experience. No problems whatsoever... thank you very much."

Extremely Satisfied!
May 4, 2012

"The information that Mel gave me was exactly what I had received online. She explained everything fully and succinctly, and had a wonderful manner about her. She took care of formalizing my policy very quickly and very professionally. I am very happy."

Extremely Satisfied!
May 4, 2012

"He was fast and friendly."

Extremely Satisfied!
May 4, 2012

"The questions asked for underwriting purposes were very clear and unambiguous it was very easy to understand the flow of the questions, it was just overall a very easy process to submit an application."

Extremely Satisfied!
May 3, 2012

"Fast and accurate."

Extremely Satisfied!
May 3, 2012

"The service was very quick. The person I spoke to could speak English very clearly, which is unlike other companies today. She explained things to me. The quote was done very quickly. I was very pleased with the service."

Extremely Satisfied!
May 3, 2012

"The agent was very knowledgeable and informative. She answered all my questions very thoroughly and was prompt, very courteous and knowledgeable."

Extremely Satisfied!
May 3, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 3, 2012

Cindy was polite and it was quick. It just went smooth.

Extremely Satisfied!
May 3, 2012

"Susan was very prompt and Colin was very helpful."

Extremely Satisfied!
May 3, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 3, 2012

"The representatives were very helpful. They answered my questions and asked me to call back with any additional questions. I was very happy with customer service. Thank you."

Satisfied!
May 3, 2012

"The documentation was explained very well and reviewed competently. The service by Nikkia was excellent."

Extremely Satisfied!
May 3, 2012

"Linda was very informed about the policy and the service industry that I am in. She just really answered all of my questions."

Extremely Satisfied!
May 3, 2012

"The agent was very good and very accurate. Very outstanding service."

Extremely Satisfied!
May 3, 2012

"Very effective and professional."

Extremely Satisfied!
May 3, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 3, 2012

"The agent, Nikkia, was very friendly, very personable and she knew all the information that could answer the questions. It was done extremely quickly, very professionally and painlessly. She made sure that I have adequate insurance for my needs, and she asked all the right questions."

Extremely Satisfied!
May 3, 2012

"I got good customer service. Richard helped me a lot. Thank you for the support. All right. Thanks for great customer service."

Neutral
May 3, 2012

"The quotes came through and they gave out a rather detailed series of forms which included many, if not all, of the same questions that I had repeated the answers to during the telephone call. Seems to me if somebody prefers an automated process, then the information provided should flow through so that the eventual end customer doesn't have to repeat it."

Extremely Satisfied!
May 3, 2012

"Very knowledgeable and quick responses."

Extremely Satisfied!
May 2, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 2, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 2, 2012

"I was dealing with Cindy for business liability insurance. She just made it very easy and quick. Your online system is fantastic. That is why I chose you guys. Cindy was really helpful getting me through the whole process."

Extremely Satisfied!
May 2, 2012

"You guys were just very easy to work with and you stuck to the point of the matter. Very professional, good prices, and not a whole lot of wasted time. Very efficient."

Extremely Satisfied!
May 2, 2012

"Linda was very knowledgeable and extremely helpful and patient with all of my questions. She was very thorough and I am very pleased."

Extremely Satisfied!
May 2, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 2, 2012

"It was fast and secure. I didn't get the run around from any other insurance company."

Extremely Satisfied!
May 2, 2012

"Professional and very quick."

Extremely Satisfied!
May 2, 2012

"Just basically good interaction with Cindy. Advice was good and it was quick. Just what I needed."

Extremely Satisfied!
May 2, 2012

"Quick service."

Extremely Satisfied!
May 2, 2012

"Great customer service."

Extremely Satisfied!
May 2, 2012

“Susan, the lady I spoke to, was very pleasant. She was knowledgable and she was patient. I did receive a few calls within the time we were speaking. She didn't get exasperated. She answered all my questions in detail and she had excellent, excellent customer service skills."

Extremely Satisfied!
May 2, 2012

"Very responsive and all the information is readily available around the clock."

Extremely Satisfied!
May 2, 2012

"Great website and an easy process to get insurance."

Extremely Satisfied!
May 2, 2012

"Very quick response, very knowledgeable agent and a very good price."

Extremely Satisfied!
May 1, 2012

"I guess I'm very satisfied. The agent seemed very knowledgeable, very helpful and informative. So I appreciate it very much."

Extremely Satisfied!
May 1, 2012

"The young lady, Mel, answered all my questions, and knew what I needed. When I asked a question, I got a full explanation, and she was very polite and very professional."

Extremely Satisfied!
May 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 1, 2012

"They met every need and answered every question that I asked. They were able to provide what I needed."

Extremely Satisfied!
May 1, 2012

"I found the agent very helpful. She explained everything very well, followed up actually to see if I needed general liability insurance, and her name was Cindy. Overall, I am quite pleased with the service."

Extremely Satisfied!
May 1, 2012

"I got the information that I needed and what appears to be a competitive quote and under 20 minutes which is pretty good."

Extremely Satisfied!
May 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 1, 2012

"I'm on the other line doing the survey. Are you calling because you hung up on me. Thank you."

Extremely Satisfied!
May 1, 2012

"The agent was very knowledgeable and helpful."

Extremely Satisfied!
May 1, 2012

"Nice and friendly. She did everything she was supposed to do."

Extremely Satisfied!
May 1, 2012

"It was a very thorough discussion of the requirements. Nikkia helped me navigate through the detail of what was needed. I was very pleased. So all round, I'm very satisfied."

Extremely Satisfied!
May 1, 2012

"Yes, my service rep was very professional and very prompt on delivery of our services."

Extremely Satisfied!
May 1, 2012

"Very direct, personable service."

Extremely Satisfied!
May 1, 2012

"Very easy to understand."

Extremely Satisfied!
May 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 1, 2012

This customer did not leave any additional comments.

Extremely Satisfied!
May 1, 2012

"I was satisfied because I was able to call in early and (?) was able to change everything that I need changed. Thank you."

Extremely Satisfied!
May 1, 2012

"The representative was very helpful and very friendly on the phone. She read everything very slowly and made sure that I understood. Thank you for the service."